Privacy Policy

1. Who we are

The data controller is SIMFLEXTECH COMPANY LIMITED, Tax ID: 0318944296, address: No. 19, Street 32, Rio Vista, Phuoc Long Ward, Ho Chi Minh City 70000, Vietnam. For any privacy question, contact [email protected].

2. Data we collect

Data you provide

• Account information: name, email, phone number, store or business name.
• Consultation requests on the website: name, phone / Zalo number, store name, package of interest and notes.
• Content you upload or create in the app: campaign descriptions, brand profile, images, videos, captions and internal comments.

Data from social accounts you connect

When you connect Facebook, Instagram or TikTok, we receive only the data you authorise on that platform's consent screen:

• Account connection: name, profile picture, account ID, the Facebook Pages, Instagram business accounts and TikTok accounts you manage, and the access tokens the platform issues.
• Publishing posts and videos: the content, schedule and status of the posts and videos you ask the app to publish on your behalf.
• Insights and comments: reach, views, engagement, followers, per-post metrics, and comments on your posts.
• Advertising: ad accounts, campaigns, budgets, targeting and ad performance (reach, CTR, cost per result).

Data collected automatically

• Technical data: IP address, browser and device type, access times, error logs.
• Cookies required to sign in and keep your session in the app. We do not use third-party advertising cookies.

3. How we use data

• To provide the Service: plan marketing, draft content, schedule and publish posts to the accounts you connected — only after you (or our Growth Team, at your request) approve them.
• To produce performance reports by channel and campaign, with suggested adjustments.
• To create and manage ads according to your settings, and show their performance.
• To support you, follow up on consultation requests, and send account notices.
• To keep the Service secure, prevent abuse and fix errors.
• To meet legal obligations, such as keeping accounting records.

We do not sell personal data, we do not use Facebook, Instagram or TikTok data for advertising unrelated to your own accounts, and we do not use that data to build user profiles for anyone else.

4. AI processing

To plan and draft content, your campaign descriptions, brand profile and related content are sent to the AI model providers we use. These providers process the data only to return results to us, under data-processing agreements, and may not use your data to train their models. AI-generated content is always a draft; nothing is published until it is approved.

5. How we share data

We share data only with:

• Meta (Facebook, Instagram) and TikTok — when the app publishes, reads insights or runs ads at your request.
• Service providers that process data on our behalf: cloud hosting and storage, email delivery, AI models and payments — each receives only the data it needs for its task.
• Our Growth Team, when you use a Growth Team plan.
• Competent authorities, when required by law.

6. Our commitments for Meta and TikTok data

• We request only the permissions needed for the features you use, and we use the data in accordance with the Meta Platform Terms, Meta Developer Policies and the TikTok Developer Terms of Service.
• Access tokens are encrypted at rest and used only to perform the actions you request.
• You can revoke access at any time, in the app or in your Facebook, Instagram or TikTok settings (see section 8).

7. Data retention

• Account data and content: for as long as your account is active.
• Access tokens and data for a connected social account: deleted when you disconnect that account.
• After your account is closed or you request deletion: data is deleted within 30 days; backups are overwritten within 90 days.
• Consultation form data: up to 24 months after our last contact.
• Accounting records and invoices: for the period required by Vietnamese law.

8. Data deletion instructions

You can ask us to delete your data in any of these ways:

• In the app: go to Settings › Connections and choose Disconnect for each Facebook, Instagram or TikTok account. Its access tokens and data are deleted.
• On Facebook / Instagram: go to Settings & privacy › Settings › Apps and websites (Instagram: Settings › Apps and websites), select Simflex.Marketing and choose Remove.
• On TikTok: go to Settings and privacy › Security & permissions › App and services permissions, select Simflex.Marketing and choose Remove.
• By email: write to [email protected] with the subject "Data deletion request", including your account email or the name of the connected Page / account.

We delete the data within 30 days and send you a confirmation email when it is done. Data we must keep by law (such as invoices) is held separately until the legal period ends. Content already published to Facebook, Instagram or TikTok lives on that platform; you can delete it there directly.

9. Security

Data is sent over encrypted connections (HTTPS), access tokens are encrypted at rest, and internal access is limited to staff who need it. No system is perfectly secure; if an incident affects your data, we will notify you and the competent authorities as required.

10. Your rights

Under Vietnamese personal data protection law, you have the right to:

• Be informed about processing, and give or withdraw consent.
• Access, correct and obtain a copy of your data.
• Request deletion, restrict processing, or object to processing.
• Lodge complaints and claim compensation as provided by law.

Send requests to [email protected]. We respond within the time limits set by law.

11. Children

The Service is intended for businesses and people aged 18 or older. We do not knowingly collect children's data.

12. International transfers

Some of our service providers (cloud infrastructure, AI models) and the Meta and TikTok platforms may process data outside Vietnam. In that case we apply contractual safeguards and complete the procedures required by Vietnamese law.

13. Changes to this policy

When we change this policy, we update the date at the top of the page; material changes are announced by email or in the app before they take effect.

14. Contact

SIMFLEXTECH COMPANY LIMITED · Tax ID: 0318944296 · No. 19, Street 32, Rio Vista, Phuoc Long Ward, Ho Chi Minh City 70000, Vietnam · Email: [email protected]